Refund Policy

Thank you for choosing SkyVid. This Refund Policy outlines the terms and conditions regarding refunds for our services. By purchasing any subscription or credits on SkyVid, you agree to the terms described below.

Digital Services & Instant Fulfillment

SkyVid provides digital services that involve instant access to AI-powered content generation. Due to the nature of these services, once credits are used or any AI-generated content is produced, the service is considered delivered and consumed.

2.1 Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing cycle has begun. You may cancel your subscription at any time, and you will continue to have access to premium features until the end of your current billing period.

2.2 Annual Subscriptions

For annual subscriptions, refund requests may be considered within 7 days of the initial purchase date, provided that you have not used more than 10% of your allocated credits or generated more than 10 pieces of content (whichever comes first), as determined by our internal usage records.

After this period, annual subscriptions are non-refundable. SkyVid reserves the final right to determine usage metrics based on system logs.

SkyVid offers a free tier that allows you to explore our services without any payment. Since no payment is required for the free tier, no refund is applicable. We encourage you to fully utilize the free tier to evaluate our services before making a purchase.

One-time credit purchases are non-refundable once the transaction is completed. Credits do not expire and can be used at any time for content generation on SkyVid.

We may consider refunds in the following circumstances:

• Duplicate charges due to technical errors.
• Charges made without authorization (subject to verification).
• Service outages lasting more than 72 consecutive hours that significantly impact your ability to use SkyVid.
• Technical issues on our end that prevent content generation for an extended period.

Refunds will not be provided in the following situations:

• Subjective dissatisfaction with AI-generated content quality, style, or creative output.
• Failure to use credits or subscription benefits before cancellation.
• Account suspension or termination due to violation of our Terms of Service.
• Changes in personal circumstances or needs.
• Inability to access services due to user-side technical issues.
• API usage, enterprise plans, custom plans, or usage generated via automated scripts, bots, integrations, or third-party tools.
• Payment processing fees, currency conversion fees, and applicable taxes.

To request a refund, please contact our support team at hi@skyvid.ai with the following information:

• Your registered email address.
• Date of purchase.
• Transaction ID or order number.
• Reason for the refund request.

Our team will review your request and respond within 3–5 business days. If approved, refunds will be processed to the original payment method within 7–14 business days, depending on your financial institution.

Refund Form

Approved refunds may be issued as partial refunds or as account credits, depending on usage status and payment method.

Goodwill Refunds

In rare cases, SkyVid may offer a one-time goodwill refund at its sole discretion. Such refunds are not guaranteed and do not set a precedent for future requests.

Refund requests must be submitted to our support team before initiating any chargeback or payment dispute.

If you initiate a chargeback or dispute with your bank or payment provider without first contacting us, your SkyVid account may be suspended pending investigation. We encourage you to reach out to our support team first to resolve any billing concerns.

SkyVid reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of SkyVid after any changes indicates your acceptance of the updated policy.

If you have any questions about this Refund Policy, please contact us:

• Email: hi@skyvid.ai
• Website: https://skyvid.ai